Account Recovery Guide & Assistance

1. Resetting a Forgotten Password

If you cannot remember your password, you can reset it quickly in the mobile app:

1. Open the ZoraGram app and go to the Login screen.
2. Tap Forgot Password? below the login fields.
3. Enter your registered username, email address, or mobile phone number.
4. Select whether you wish to receive a secure verification code via Email or SMS.
5. Enter the one-time code received and create a new, strong password.

2. Lost Access to Registered Email or Phone

If you no longer have access to the email address or phone number linked to your ZoraGram account:

• If you are still signed in on an authorized mobile device, navigate immediately to Settings > Account > Personal Information and update your email or phone number.
• If you are completely locked out, you must contact our user support desk to undergo manual identity verification.

3. Recovering a Compromised / Hacked Account

If you suspect someone has unauthorized access to your account (e.g. unexpected posts published, bio changed, password altered without your consent):

1. Try requesting a password reset immediately using the Forgot Password workflow.
2. Check your registered email inbox for security alert notifications from ZoraGram.
3. If the hacker has changed your email address, reach out immediately to our priority security desk at support@zoragram.in with subject line: "URGENT: Compromised Account - @yourusername".

4. Securing Your Profile Post-Recovery

Once you regain access to your account:

• Update your password to a strong, 12+ character passphrase not used on any other website.
• Verify that your registered email address and telephone number are accurate.
• Revoke unknown active sessions in Settings > Security > Active Logins.

5. Manual Recovery Support

For complex account access situations, submit an inquiry via our Contact Form or email our support staff directly at support@zoragram.in.