1. Statutory Framework
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 framed under the Information Technology Act, 2000 of India, ZoraGram has established a robust, accessible, and transparent Grievance Redressal mechanism.
Any user or victim who has a complaint regarding violation of community standards, illegal content, harassment, copyright infringement, or unauthorized publication of intimate imagery may file a grievance.
2. Resident Grievance Officer
In accordance with Rule 3(2) of the IT Rules 2021, the contact details of the designated Resident Grievance Officer for ZoraGram are set out below:
Designation: Resident Grievance Officer, ZoraGram
Name: [Developer/Company to designate Resident Grievance Officer]
Email: grievance@zoragram.in (Subject: Attention: Resident Grievance Officer)
Physical Postal Address: [Insert verified physical business office address, New Delhi / India]
App Reference: ZoraGram Android (com.zoragram.friendship)
3. Grievance Filing Procedure
You may submit your grievance through either of the following channels:
- Online Grievance Submission Portal: You can submit a formal ticket using our dedicated Online Grievance Form. This generates an immediate tracking reference.
- Email Communication: Send a formal letter to our Grievance Officer email address with subject line "Grievance under Rule 3(2) of IT Rules" detailing your contact details, URL of the offending content, and specific legal grounds.
- Postal Communication: Send written correspondence to the designated postal address indicated above.
4. Timelines for Acknowledgment & Resolution
In accordance with statutory mandates under the IT Rules 2021:
- Acknowledgment: Every grievance is acknowledged with a unique tracking ticket within 24 hours of receipt.
- Intimate Imagery / Nudity: Grievances relating to non-consensual sexually explicit content, deepfakes, or impersonation of women are acted upon within 24 hours from receipt of complaint.
- General Grievance Resolution: All other complaints are investigated, evaluated, and formally resolved within 15 days of receipt.
5. Grievance Appellate Committee (GAC)
If you are not satisfied with the decision or resolution provided by the ZoraGram Grievance Officer, you have the right to prefer an appeal before the Grievance Appellate Committee (GAC) established by the Central Government of India within 30 days of receiving our decision, via the official GAC portal at https://gac.gov.in.