1. Intermediary Status & Section 79 Safe Harbor
ZoraGram operates as an "Intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000 (India).
As an intermediary, ZoraGram provides a digital platform enabling registered users to transmit, share, view, and interact with user-generated posts, reels, comments, and messages. Under Section 79 of the IT Act, ZoraGram does not initiate the transmission, select the receiver of the transmission, or modify the underlying user-generated content, and enjoys safe harbor protection subject to compliance with statutory due diligence.
2. IT (Intermediary Guidelines) Rules, 2021
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ZoraGram maintains:
- User Agreement & Rules: Clear publication of Terms, Privacy Policy, and Community Guidelines informing users not to host, upload, or transmit prohibited categories of content.
- Expedited Removal: Systems to disable access to non-consensual intimate imagery within 24 hours of receiving a verified complaint.
- Lawful Orders: Timely action upon receiving actual knowledge through court orders or authorized government notifications under Rule 3(1)(d).
- Resident Grievance Redressal: An active Grievance Officer stationed in India to acknowledge user complaints within 24 hours and resolve them within 15 days.
3. Data Protection Principles (DPDP Standards)
ZoraGram adheres to core data fiduciary principles aligned with the Digital Personal Data Protection (DPDP) Act:
- Lawful Processing & Consent: Personal data is processed exclusively for specified, legitimate purposes consented to by the user during registration.
- Purpose Limitation & Minimization: We collect only the data points necessary to deliver social features, maintain platform security, and authenticate sessions.
- Right to Correction & Erasure: Users can update profile information anytime and request complete account and data deletion via our automated Account Deletion Tool.
4. Consumer Protection Standards
In accordance with the Consumer Protection (E-Commerce) Rules and fair trade practices:
- We provide transparent service descriptions and honest representation of app capabilities.
- We maintain prompt customer support channels and clear refund disclosures for all in-app transactions.
- We prohibit deceptive dark patterns, forced subscription renewals without consent, or covert data harvesting.
5. Google Play Developer Program Policies
The ZoraGram Android application (com.zoragram.friendship) is built to conform to the highest Google Play platform integrity benchmarks:
- Google Play User Data Policy: Transparent Data Safety Section disclosures on Google Play detailing data collection, transmission encryption (HTTPS), and deletion mechanisms.
- Families & Child Safety: Enforcement of age requirements and zero tolerance for content harmful to children.
- App Security & Permissions: Requesting runtime permissions (camera, microphone, gallery storage) strictly when needed for user-initiated content creation.
6. Statutory Compliance Contacts
For legal notices, governmental orders, or regulatory inquiries:
- Grievance Officer: Detailed contact channel and submission form available on our Grievance Redressal Page.
- Law Enforcement Requests: Legal process instructions outlined in our Law Enforcement Requests Policy.
- Compliance Desk: grievance@zoragram.in