1. Formal Grievance Submission Form
Please provide complete and factual details regarding your grievance. Incomplete submissions without specific content identifiers or legal grounds may experience processing delays.
2. Statutory Timelines
Under Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021:
- Your grievance ticket will be officially acknowledged within 24 hours.
- Complaints relating to non-consensual sexual content are disabled within 24 hours.
- All other statutory complaints are fully investigated and resolved within 15 days.
3. Grievance Officer Contact Details
Alternatively, you may contact the Resident Grievance Officer via direct email at: grievance@zoragram.in with subject line "Statutory Grievance: IT Rules 2021".